Tomorrow it is THREE WEEKS that I bought a game package, gifted it to a friend and it did not show up in his account (yes, we know that the emailadresses have to fit). Since then support does nothing, only thing I got was an automated message.
I want to share a few thoughts about this.
I played Wing Commander all those years ago on my Amiga and I was extatic when Chris announced that Kickstarter campaign and that there would be another game like it just with updated graphics and gameplay. I threw in my money happily.
After that I waited for … things. And they came, even if the agendas were not met: so what? The team showed up on germanys GamesCom and usually was quite open and responded in good ways to the community’s concerns. I was happy with this and did spread the word about a user-financed game in development I thought would be awesome. I even bought some more stuff like ships and buggies and fish, knowing, that I would have to wait ages to do something useful with those. I told others of this game (I know of a lot who bought game packages because of that), wrote articles here on PhantaNews, advertised for you. I was a fan. Probably a fanboy.
I am no longer. This ignoring of a problem and you not being able to solve this in a timely manner is infuriating. So you take your fans money but if something goes wrong, you are not willing to address the problems in a timely manner? You cannot be serious?
I was in Cologne this year, for the big presentation in E-Werk. And I was so flashed away that I bought another ship, when I got home. I really believed that we fans matter. That you want to please us, that WE are creating something incredible together.
But as I see it now, this all was only lies and smokescreens and you are no better than any other games company. Even worse, though, in other games I get support on short notice. You just do nothing and let me wait even longer. You already have my money, so what to lose?
As of this incident I am no longer a fan. You took my money and you do nothing. My friend, who was on the reveiving end of my gift, got nothing. You told him in a ticket you cannot help him and I have to open a ticket, too. That is – excuse my grammar – bullshit. You could have told him in the already open case to provide my name and account to solve this, instead of laconically stating that I had to create a new ticket. You knew that it would take quite some time to answer that and just kicked the can down the road. It seems that you are not in the least interested to solve this quickly.
I am extremely disappointed. I will no longer support this game, nor will I advertise it here on PhantaNews as I did in the past. I payed quite some money for virtual ships, which I consider lost.
This is no way to treat your fans!
Image above is the picture I now use as a header on my social media accounts